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Gathering Customer Feedback With Ease
Introduction
When selling a product or service to a large customer base, it is important to get an idea on what you are doing right and what you are doing wrong. Gathering customer feedback can help you gauge your overall satisfaction with those you have done business with in the past, which is helpful information to obtain for planning towards the future. With the help of Byron, we can set up a campaign for reaching out to various customers from the past and finding out how they felt about their experience. We can accomplish this in a wide variety of ways depending on what you want to find out, so we will be covering what you will need to do in order to get started with utilizing a Byron assistant to gather customer feedback.
Establishing Goals
When you first decide that you want to gather customer feedback for whatever project you feel may benefit from having such data, you will need to figure out what you want to accomplish by doing this. Maybe you sold a large amounts of a product or a service and you want to find out how their experience with it was a month down the road, or want to gain more insight on how they are using your product. These are the type of questions that you should be asking yourself, as you will have the best experience if you have a question from the beginning that you would like answered in some way. Setting a goal will help the process go along more smoothly.
Establishing A Method
Once you set a goal for yourself going forward, you will want to decide how you want your assistant to pursue the question that you want asked. There are a wide variety of ways that you can approach this, such as using your businesses social media accounts to send out messages or polls to known customers with a series of questions or sending out a mass email campaign to a known list of emails you have acquired from customers. Whatever manner you choose to have your assistant pursue in order to gain information, you will need to provide the proper introduction to what you want to do and resources for how they can accomplish the task. You need to be clear and precise with your instructions to guarantee the best results, include any relevant information that may help make the project easier for both parties.
Providing Information/Data
Once you decide on how you want to go forward with your plans, you will need to assemble all the relevant information needed in order to go forward with the project. It will be different for every business as there are a wide variety of different ways a business will keep track of customer information depending on the type of business, but you will need to make sure you have it all prepared and ready to send off for your assistant. If you have all this information stored in an online database or they are all being tracked on social media, you will most likely need to share passwords and credentials in order for them to get the task done. If you are sending out a large amount of emails, it also may be a good idea to create a specific email address under your company domain for you assistant to use to establish a more legitimate presence when sending and gathering this information.
When you are sharing sensitive information with an assistant, we highly suggest that you use a service such as Dashlane in order to keep track of all the login credentials you are sharing and to ensure that there is a layer of security. It is always better to be safe when it comes to sharing important credentials, so we highly suggest you take this step if your process it.
Organizing Responses
Once your assistant has sent out whatever questionnaire or feedback system, you will want to be able to keep track of who is responding and who is not. As stated earlier, setting up an email address to direct all responses towards is a great way to keep track of who is answering the questions you sent out. If you are pursuing another route that does not utilize emails, having your assistant create a spreadsheet with all the names or address of the people they reached out too will help clearly organize who is responding and who is not. There are also other services that will help your assistant keep track of mass questionnaire such as SnapService, so however you choose to gather your information, please be sure to provide all the proper instructions for your assistant so that they can organize and present it back to you when done.
Getting Started With Byron
Gaining customer feedback can be a vital way for you to gain valuable information on how your customers feel about your product. Sending out a questionnaire or mass email campaign is a great way to get the answers to the questions that you have about how your product is received by those who purchase it. Utilizing Byron to accomplish this task is an easy and effortless way of gathering this crucial information so that you do not need to spend the time yourself organizing and setting up the process. We can assist any business with accomplishing a task such as this, so do not hesitate to reach out to us about any particular need you may have when it comes to gathering customer feedback.
How to get started...
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Create a Byron account
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Create a long-term placement project
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Your dedicated long-term assistant is placed to you in hours
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