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Hire a virtual assistant to help with customer support in Help Scout

Need to find an assistant to help out with tasks within Help Scout? Byron's US based virtual assistants are qualified and vetted to handle customer support projects directly within Help Scout.

customer support

Customer Support

Byron's customer support assistants are highly qualified US based assistants that provide business grade customer support to account management teams. Have a long list of FAQs that typically come into your support center? Our US based customer support assistants are a perfect fit for the job.

Short-Term Projects

Have an on demand assistant handle a project within minutes. Designed for fast one time projects.


Long-Term Placement

Get a dedicated assistant for your on-going needs. Have your assistant learn your preferences and become a part of your everyday workflow.


Structured Tasks

Automate company processes by sending structured tasks to one or more of our API products. Trigger assistant actions through Zapier and receive structured human data back.


Branded Scheduling Assistant

Have "Byron Murray" schedule meetings for you. Sync your calendar to our platform and then loop into an email thread and our human team of assistants will take care of the rest.

How it works...

Outline your virtual assistant requirements like skills, hours per month, and your preferences to Byron.

Byron parses your request needs and requirements to the best assistant for the job, which is already vetted and interviewed by the Byron support team.

Your assistant is placed within hours. Through the Byron platform you can chat, manage and track your assistant's time and progress.

People who use Byron on average free up 15 hours of time. Package range from 3 hours per month all the way up to 40+ and custom.

Help Scout

Help Scout Overview

Help Scout is a powerful help desk app, highly popular among freelancers, small businesses, and medium-sized enterprises. The platform provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in. At the same time, it eliminates the complexities that usually come with conventional help desk solutions, and makes responding to emails and collaborating with team members smooth and simple.

Get an assistant within hours ready to work for you. Let's get started...

About Byron

Byron is a team of on demand assistants ready to work for you at a moments notice. Companies large and small utilize Byron’s platform to increase productivity and have instant access to administrative support without the commitment of hiring a full-time assistant. Byron combines a cloud based platform with a team of highly vetted US based assistants to allow executives and teams to work more powerfully. 

Our Vetting Process & Requirements

We take pride in the Help Scout virtual assistants that we hire to join our platform. All Help Scout assistants have to have at least three years of experience as an assistant, live in the United States, and have passed a number of subject level tests that we throw their way during the interview process. Roughly 3% of Byron virtual assistant applications make it all the way to the end of our process. Create an account today to see first hand how amazing our Help Scout assistants really are.

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