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Utilizing a Virtual Assistant to Manage Your eCommerce Site 

Introduction

The cornerstone of any great business is having a great online shop where customers and potential clients can view and purchase your goods or services. In the age of the internet, almost everyone does their shopping online, so having an efficient and well managed commerce website is crucial if you want your business to grow. A large downside to having an online shop however, is staying on top of all the aspects that go into running your shop. With the help of Byron, you can offload many of the smaller day to day tasks of having an eCommerce site so that you can focus on the bigger picture of running your business. Our assistants can handle tasks ranging from customer service, order processing, and inventory tracking so that you don’t need to worry about these things yourself. There are a few things you need to prepare before sending off your request, so we will be going over what you need to do before getting started.

Preparing Instructions

The first thing you will need to do before getting started with a Byron assistant is to decide what aspects of your commerce site you would like your assistant to manage. We can assist with any aspect of your shop, but keep in mind that you will need to prepare the proper instructions in order for your assistant to understand what you want them to do. You will also want to explain your business itself in your initial request. Sharing what you do and what you sell will go a long way and help ensure that your assistant is on the same page as you about their role in the process.

Role and Resources

A virtual assistant can manage almost any aspect of your commerce site, so it is important to clearly define what you would like them to do and how you would like them to do it. It is important to stay organized and attentive towards what is going on, so providing a basic description of what you need them to do as well as providing examples of how to do the job will be extremely helpful going forward. For instance, if you are having an assistant manage any incoming customer service related communication with a customer or client, providing conversation templates or a call script and explaining how you would like them to handle edge cases will be extremely helpful for both you and your assistant going forward and will guarantee that the process goes much smoother for both parties.

Getting Started With Byron

Managing any type of commerce site is an ongoing effort that requires a lot of attention. You are busy enough as it is running your business so the last thing you want diverting your attention is the smaller aspects taking up all of your time. With the assistance of Byron, we can offload a large amount of the more tedious aspects of running your commerce site so that you don’t need to worry about that aspect of your business. We can handle any type of task related towards running and managing any aspect of your online shop, so do not hesitate to reach out to us about what we can do for you.

How to get started...

1

Create a Byron account

2

Create a long-term placement project

3

Your dedicated long-term assistant is placed to you in hours

4

Get on a kickoff call and your assistant gets to work

 
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